This page answers common questions about ordering and payment, shipping and delivery, returns, and our products. If you don’t find what you’re looking for here, please get in touch through our Contact page and we’ll be happy to help.
Orders & Payment
What payment methods do you accept?
DimpleWhisky.com accepts payment via Stripe (credit/debit card) and PayPal. Orders are paid in full at checkout and are only confirmed once payment has been successfully processed.
Do your prices include VAT?
Yes. All prices shown on DimpleWhisky.com already include VAT. For full details, see our Terms & Conditions.
Is there a minimum age to buy from DimpleWhisky.com?
Yes. All products sold on this website contain alcohol and are intended only for adults of legal drinking age. You must confirm that you are at least 18 years old, or the minimum legal drinking age in your country of residence (whichever is higher), as part of the checkout process. An order cannot be completed without this confirmation.
Shipping & Delivery
Which countries do you ship to?
We currently ship within Portugal, to Spain, to the rest of Europe, and to other international destinations. Orders are shipped using a courier appropriate to the delivery destination — for example CTT Expresso within Portugal, Correos Express within Spain, DHL Express elsewhere in Europe, and FedEx or DHL Express worldwide.
How much will shipping cost, and how long will delivery take?
Shipping cost and estimated delivery time depend on your delivery address and are calculated and shown to you at checkout before you pay, so you always know the total cost in advance.
Will I have to pay customs duties or import taxes?
For orders shipped outside Portugal, the recipient is responsible for any import duties, excise taxes, customs clearance fees, and VAT applicable in the destination country. These charges are not included in the price shown at checkout and may be collected by the carrier or local customs authority on delivery. Please check before ordering that importing alcoholic beverages is legally permitted in your country or region.
Returns & Refunds
Can I return a product?
Yes. If you are a consumer shopping from within the EU, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason. To be eligible for a return, the bottle must be unopened, with its original seal intact, and in its original packaging. To start a return, contact us through our Contact page within 14 days of receiving your order, including your order number and the reason for the return. Full details are available in our Refund and Returns Policy.
What if my order arrives damaged, faulty, or incorrect?
Please contact us through our Contact page as soon as possible, including photos of the item and its packaging, so we can resolve the issue quickly. See our Refund and Returns Policy for more information.
Products
What happens if a product is out of stock?
Out-of-stock products remain visible on the website but cannot be added to your cart until they are available again.
Are the products you sell genuine?
Yes, all products sold on DimpleWhisky.com are genuine, as described on their product pages. DimpleWhisky.com is an independent retailer — see the question below for details on our relationship to the brand.
About DimpleWhisky.com
Is DimpleWhisky.com affiliated with the Dimple® brand?
No. DimpleWhisky.com is an independent online retailer. This is not the official website of the Dimple® brand, and we are not affiliated with, sponsored by, endorsed by, or in any way officially connected to the owner of the Dimple® trademark. ‘Dimple®’ and all related brand names, logos, and trademarks are the property of their respective owners and are used on this website solely to identify and describe the products we sell. Any transaction made through this website is strictly between you and DimpleWhisky.com. See our Terms & Conditions for the full disclaimer.
How can I contact you?
You can reach us through our Contact page.